Product was dirty

I was a bit disappointed in my purchase of this product when I received it I was really happy because I really wanted it. Upon opening the box I noticed that the cord was chipped and dirty and seemed used or as if something ran over it because it didn’t look new.

The body of the product look fairly ok though.When you purchase something you want it to be at least look new.
Please check your products before you send it off so that you can get great reviews. I think I might return it ;-(